Privacy Policy

At Visor, we operate with a few foundational principles: we are thoughtful about the personal information we ask you to provide, we keep information only as long as we need it, and we work to be transparent about our data practices.

• We ask for personal information only when we have a legitimate reason tied to operating or improving our Services.
• We retain personal information only as long as needed for business, legal, and operational purposes.
• We strive to make it clear how information is used, shared, and controlled.
• We work to protect information against unauthorized access and overbroad requests.

The details below describe how these principles apply to Visor.

Who We Are and What This Covers

We are Ensembler Inc. ("Ensembler," "we," "us," and "our"), a Delaware corporation. We provide Visor through our application and websites, including visor.so (collectively, the "Services").

This Privacy Policy applies to information collected through Visor's Services and does not apply to third-party services we do not control.

Creative Commons ShareAlike License

This policy is derived from the Pocket Casts Privacy Policy, which is made available under a Creative Commons ShareAlike license. We have adapted the language to reflect Visor and Ensembler's practices.

Information We Collect

We collect information about you only when we have a reason to do so, including to provide our Services, communicate with you, and improve Visor.

We collect information from three primary sources:

• Information you provide directly.
• Information we collect automatically while operating Services.
• Information we receive from third-party sources.

Information You Provide Us

We collect information you provide when using Visor, including:

• Account information: your name, email address, login credentials, and account preferences.
• Workspace and usage content: saved items, history, settings, and inputs you choose to submit in Visor.
• Research and profile data: watched entities, clips, lists, notes, and product configuration choices connected to your account.
• Transactional information: billing and payment details when you purchase paid features.
• Support communications: information you share when contacting support or sending feedback.

Information We Collect Automatically

Like many online services, we automatically collect operational data, such as:

• Log data: browser type, IP address, device identifiers, referring URLs, and timestamps.
• Device and usage data: operating system, app version, feature usage, crash diagnostics, and interaction events.
• Approximate location: inferred from IP address for security and regional product operations.
• Cookies and similar technologies: used to keep sessions active, remember preferences, and understand usage patterns.

Information We Collect from Other Sources

We may receive information from other sources, such as identity providers or integration partners, when you connect third-party accounts to Visor.

How We Use Information

We use personal information to:

• Provide, maintain, and improve our Services.
• Authenticate users and secure accounts.
• Process transactions and provide customer support.
• Send service updates, product notices, and support messages.
• Monitor usage trends and debug reliability, performance, and security issues.
• Detect and prevent malicious, deceptive, fraudulent, or illegal activity.
• Comply with legal, regulatory, and financial obligations.
• Personalize the product experience and recommendations.

You may opt out of certain promotional communications, but we may still send essential service or account-related notices.

How We Share Information

We share personal information in limited circumstances with appropriate safeguards, including:

• Service providers: vendors who help us operate Visor (for example hosting, payments, analytics, and support tooling).
• Affiliates and corporate transactions: in connection with reorganizations, mergers, acquisitions, or asset transfers, subject to applicable protections.
• Legal and safety reasons: where required by law or needed to protect users, our Services, or others.
• Professional advisors: lawyers, auditors, and similar advisors who are bound by confidentiality obligations.
• With your direction or consent: when you choose to share information or connect services.

Anonymous Information

We may disclose aggregated or de-identified information that cannot reasonably be used to identify you.

How Long We Keep Information

We generally retain information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

Retention periods vary depending on the information type, how the Services are used, legal requirements, and operational needs.

For example, we may retain system logs for a limited period for security and troubleshooting, and we may retain billing records as required for tax and accounting obligations.

Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No system is perfectly secure, but we continuously monitor and improve our controls.

Your Choices

You have choices about your information, including:

• Accessing and updating account information.
• Requesting deletion of your account and associated data.
• Managing cookies and certain tracking preferences.
• Opting out of marketing communications.
• Choosing whether to connect third-party accounts.

Your Rights

Depending on your location, you may have legal rights regarding your personal information, which may include access, correction, deletion, portability, and objection rights.

These rights may include the ability to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data.
• Object to or restrict certain processing activities.
• Request a portable copy of your data where applicable.

European General Data Protection Regulation (GDPR)

If GDPR applies to you, you may have rights to access, correct, erase, restrict, and transfer your personal data, and to object to certain processing. You may also lodge a complaint with your local data protection authority.

We process personal data under lawful bases such as contractual necessity, legal obligations, legitimate interests, and consent where required.

1. Processing necessary to provide Services under our agreements with you.
2. Processing required to comply with legal obligations.
3. Processing based on legitimate interests, including security, operations, and product improvement.
4. Processing based on consent where consent is required.

US Privacy Laws

Certain US state laws provide additional privacy rights, which may include rights to know, access, correct, delete, and opt out of certain data uses. We do not sell personal information as that term is defined by applicable law.

Depending on the Services used, categories of personal information we may collect include identifiers, commercial information, internet/network activity, approximate geolocation, and support or communications records.

We also do not knowingly sell or share personal information of minors under 16.

Contacting Us About These Rights

To exercise privacy rights, contact us at support@ensembler.ai. We may need to verify your identity before fulfilling your request.

Appeals Process for Rights Requests Denials

If we deny a rights request, we will provide a written response. Where applicable, you may appeal by replying with the basis for your appeal. Appeals are reviewed by personnel not involved in the initial decision.

If your appeal is denied and local law provides additional review rights, we will share information about available escalation options in our written response.

Other Things You Should Know

Third Party Software and Services

Our Services may include links to third-party websites or integrations. Their privacy practices are governed by their own policies, not this Privacy Policy.

Child Usage Restrictions

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Transferring Information

Because we operate globally, information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

These safeguards may include contractual protections such as standard contractual clauses or equivalent mechanisms under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and, when appropriate, provide additional notice.

How to Reach Us

Questions, concerns, or privacy requests can be sent to support@ensembler.ai.

Attribution

This Privacy Policy is adapted from the Pocket Casts Privacy Policy by Automattic, used under CC BY-SA 4.0. The original source is available at support.pocketcasts.com/knowledge-base/privacy-policy/.

This adapted Privacy Policy is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) by Ensembler Inc.